The Capacity Cliff
Why your team breaks at 85% utilization (the queuing theory that so many operators ignore). The mathematical relationship between capacity utilization and organizational throughput.
Series
Frameworks
Named patterns in how organizations hire, pay and manage.
32 pieces
The Retention Tax
You think you’re running 15% turnover when you’re actually paying a 35% tax on productivity. Here's the math.
The Consistency Principle
Why half your company loves working for you and the other half is updating LinkedIn.
When to Fight to Keep People (And When to Let Them Go)
Most companies fight to keep everyone. The best fight to keep the right people.
Half the Team, Double the Output
Why small teams of excellent people produce more output at lower cost than large teams of average performers... and the math behind it.
Most Employees Don’t Build Culture
Two kinds of employees strengthen culture. All the rest quietly sink it.
The Best-Run Companies Have The Highest Revenue Per Employee (RPE)—Or Do They?
A deep dive into how Revenue Per Employee (RPE) varies by industry, why REITs dominate this metric, and how companies like Apple have used it to evolve over time.
Modeling The Turnover Tax's Financial Drag on Earnings (EPS)
A simple model for understanding what an organization's turnover tax is and how it silently impacts financial performance, operating income, and earnings per share.